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Sears Complaint - Sears STOLE $907.37 from Me!! - Kenmore 30" Gas Range with Convection Oven
Sears Complaint

Sears Complaint


Sears STOLE $907.37 from Me!! - Kenmore 30" Gas Range with Convection Oven

On JULY 12, I purchased online from the Sears Outlet a Kenmore 30" gas range with convection oven. $907.37 was immediately charged to my card and I got a confirmation #. Well, here it is 21/2 MONTHS!!!!!, no one knows where the stove is and all I've gotten is the run around. One time, one of the "customer service" agents told he was putting me on the phone with the store manager--it was a data input person who had NO IDEA what was going on.Several times computer "down" and they said they can't pull up my complaint, and Supervisior or Manager NEVER AVAILABLE or NEVER CALLS ME BACK!!!! I WANT MY RANGE!!!!! I am going to call the Channel 3 TV complaints and post a video of my empty space in my kitchen AND Wallet!!! No wonder Sears is going broke!!!

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SearsCares says: (6 years ago)
My name is Liz and I am with the Social Media Support Team. I saw your comment and wanted to reach out to you on this issue. I am sorry to hear that we have let you down and would like to offer some assistance. I understand how frustrating it can be to purchase a range and to have the amount charged to your credit card. Even more, I can see how irritating it is to be waiting on your range, and receive poor customer service. We would the opportunity to have one of our dedicated case managers contact your with possible options to resolve this matter in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the range was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Classy410) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.

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