Sears Complaint

Sears Complaint


Sears - Samsung French Door Refrigerator RF217ACWP

I purchased a Samsung French Door Refrig. May, 2011. It made alot of noises, popping, knocking, buzzing, etc. I was told it was normal. In Feb. 2011 i noticed the white paint coming off of the handles. I called and was sent replacement parts. when the technician arrived the parts were incorrect. More were ordered and another tech replaced. While he was there I mentioned that the freezer was extremely cold; ice cream unable to get out of the container. He said the freezer was running too cold and ordered a new circuit board. the part arrived and another tech. he replaced the board and when he plugged it into the outlet, sparks flew and the circuit breakers blew. he put the original part in and ordered another. the part arrived and another tech. Same thing, sparks flew and breakers blew. The original part was reinstalled. 2 days later the warranty was up, so i was out of luck, even though this problem started well within the warranty period. I decided to live with the frozen ice cream. yesterday i noticed water in the vegi bin and 2 inches of frozen ice under it. this thing is a lemon. I doubt it can even be fixed since the circuit board cannot be installed in it without blowing out all of my electricity. When I called sears they want to charge me for a service call and parrts. I'm afraid this thing is going to burn down my house. I asked for a replacement, but was told that is not going to happen either. I am at a loss. Guess I will just push it to the street and cut my losses. I truly am afraid this thing is going to short out and cause a fire. This shouldn't happen after 18 months, extended warranty or not. And, I shouldn't be made to purchase an extended warranty for something that costs that much. It's like saying, this product is no good and it will need repair.

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