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Sears Complaint - Sears broken lawn mower - Craftsman lawn mower
Sears Complaint

Sears Complaint

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Sears broken lawn mower - Craftsman lawn mower


On May 27, 2014, I took my lawn mower to Sears for repair service. It clearly states on the repair service agreement that the product will be repaired approximately 10 to 14 days.
When I called Sears last week, I was told that the lawn mower will be ready on Tuesday, June 17, 2014. Its been 21 days and my lawn mower is not repaired. Most importantly, no one called me to say if the lawn mower can be repaired. Instead, Sears is calling me every day to ask me to renew my service contract. It appears that Sears is holding my lawn mower pending the renewal of the service contract. Sears need to improve their repair services customer outreach relationship.


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