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Sears Complaint - Sears broken range - KENMORE ELITE
Sears Complaint

Sears Complaint


Sears broken range - KENMORE ELITE

2010 I installed in my new kitchen a Kenmore Elite Ceramic Range, the range has broken 4 times, it broke for the 4th time shortly prior to Thanksgiving 2012, first repair appointment was missed due to my cleaning lady not responding to the technicians call. New appoinment was set for the day prior to Thanksgiving, Sears called me several times to confirm, the calls were becoming annoying, how many times do I have to confirm, I was instructed to be available between 8:am - 5:pm, I was available from 7:50am the day prior to Thanksgiving, I took this appointment very seriously as no range with 8 guest for Thanksgiving, the technician called my cell phone at 7:30am missed call, I immediatly called the number no response, called this number 5 times it is now 8:15am, I sears 800 # begging them to contact the technician, I now have my phone in my hand waiting, 9:20am missed call from the technican, I could not believe it, called his # again many times, no response, called Sears 800 # , appointment cancelled, stress, disapointment and in tears.The Sears agent told me , no the Technican will never answer the phone, cancelled... apart from this awful day and no range for Thanksgiving, it is unaceptable that this product has failed to function 4 times in such a short time. I will never buy from Sears again.

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SearsCares says: (6 years ago)
My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down and wanted to offer some assistance. I understand how frustrating it can be to receive poor customer service from our repair service. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number the range is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Susanbruce) in the email for reference to your issue. Again, we’re sorry for any trouble we have and look forward to speaking with you.
Thank you,
Liz R.
Social Media Moderator
Social Media Support

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