Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sears Complaint - Sears cancelled my 3 year Master Protection Plan without my authorization or notifying me - Whirlpool Deut Washing Machine
Sears Complaint

Sears Complaint

ADVERTISEMENT

Sears cancelled my 3 year Master Protection Plan without my authorization or notifying me - Whirlpool Deut Washing Machine


Suspicious and possibly fraudulent activity to me. My almost three year old washer that I purchased from Sears broke the other day. When I called for service under my protection plan I was told that the Sears Store in Lafayette, LA, cancelled the protection plan (only on my washing machine not my dryer) a month and a few days after I purchased it and credited the credit card that they had on file from my purchase of the plan. When I asked Sears to provide me with documentation showing that I authorized this transaction, they said that they could cancel at any time without my authorizaton or approval. I referred to my Master Protection Plan agreement and it states that they cannot by law cancel it without notifying me. After weeks of waiting for them to provide documentation to me (washer broke 3/11/13 today is 4/2/13) or acknowledge that they did something against the law and make it right by replacing my broken beyond repair washing machine. I received a phone call yesterday with a final offer of 25% off of the purchase of the same washer they sold me in 2010. And the Blue Ribbon Customer Service rep, Matilda, accused ME of being dishonest by stating that I "had to have called and cancelled the protection plan". Prove it to me Sears. I am the honest one here. I have never experiences anything so pitiful from a company in my life. Reputation is how you build your business. Sears no longer has a good reputation. Beware.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Sears reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team