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Sears Complaint - Sears consumer question - Kenmore ice maker coupling
Sears Complaint

Sears Complaint


Sears consumer question - Kenmore ice maker coupling

I received service on a ice maker coupling. The part was $9.92 and the lator was $185.00 for a 5 minute job. First is there any guarantee time for this service and second, $185.00 sounds outrageous for a 5 minute job! Any comments?
Jo Ann Biggs
1505 Shonka Dr.
Carrollton, TX

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SearsCares says: (9 years ago)
To jbiggs,
I read this and I wanted to reach out to you regarding the service on your ice maker. Pertaining to the labor cost, they are not hourly charges. The manufacturer sets repairs by job code. They specify what the job entails and set the price accordingly. We, as the authorized servicer, have to abide by the job codes they set. I apologize that it is more than you expected it to be, and we may be able to help in some way. My name is Brian and I am part of the Sears Cares escalations team and we should have some options available. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (jbiggs) used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

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