Sears Complaint

Sears Complaint


lyla1's Picture Reviewed by lyla1

ADVERTISEMENT

Sears delivery of applicances - GE Cafe


I have been on the phone almost 3 hrs trying to find someone that knows what is going on---We purchased GE Cafe stainless steel appliances (2 wall ovens,refrigerator,microwave(over the stove) and dish washer. They were suppose to be delivered and installed on May 29th---that morning I received a telephone call that the 2 wall ovens were not in so they wanted to reschedule for the next week but we had our grandkids in and didn't want to deal with it---so we rescheduled for today June 8th---I got a call this am that the micro wave was not in and that they would not deliver until 5-7PM The installer called and said that he would not do it that late into the evening--so we had to reschedule that they kept insisting that they would deliver the microwave tomorrow but as I told "3" different people we were not going to be home. We have rearranged our schedule several times now and now we will have these appliances sitting around and hopefully they can get installed Monday---they would call--wasn't for sure---so I can't keep arranging and changing my schedule--we have painters coming in Monday that we have had scheduled for 3 weeks!!!! My biggest complaint is that we were told it would all be done in one day-----I called the complaint dept at Sears and as she was very nice and polite--she couldn't even get answers and she was getting frustrated (Tara) so she gave me another number to call and guess what--I dialed it and it rings and goes dead! Nice huh--I am so frustrated that I am just about ready to cancel the whole friggin deal--this has turned into the project from Hell---What happen to customer focus?? Please any help you can give me would be appreciated and I would love to talk to someone that can give me an answer instead of passing the buck! Lynda Solimine


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Sears
SUBMIT a ticket
for Sears
WATCH videos
for Sears
More Sears Reviews and Complaints MORE reviews and complaints
for Sears

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Sears reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team