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Sears Complaint - Sears repair service - all products
Sears Complaint

Sears Complaint


Sears repair service - all products

I think people should start boycotting Sears until their repair service improve,starting right now stop shopping at Sears. Tell them why you are taking such action,(because their repair service is terrible even for items that you have warranties on)and we will not shop or do any sort of business with Sears until their repair service improves dramatically.

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rreastman says: (6 years ago)
Does anyone know how to get past the 'blue ribbon team'? I have tried everything to get a number of upper management to help me get my refund back... I ordered a hot water heater and cancelled it the same day..they took the money and have not returned it and it has been over 21 days... I just keep getting no help from them and to just wait but it has been way past the amount of time it should have been for me to get my money back.. I don't think they care and it is an enormous amount of money to me..and we are without a hot water heater all this time because they won't return our money so I can get one... does anyone know how to get in contact with someone who can actually help...the blue ribbon team is certainly not it... HELP
rita eastman

Vivers says: (6 years ago)
I could not agree MORE! My 82 year old mother, who has shopped at Sears forever and pays over $100 a month for maintenance agreements on five appliances has not had a working fridge since May 21st!!! Initially, we thought the problem was just with the freezer section but after 3 service calls which did not fix the problem and were almost always a week apart, and my suggesting the fridge wasn't that cold either, they discovered her compressor was shot. On June 5th, they ordered a new compressor and only now, on June 13) have they managed to get there again (visit 5 I believe) to replace the compressor.

They had promised to be there yesterday at 8 AM but when I called at 9:45 they said the guy had called in sick and no one else was able to do this work (IN OTTAWA) so they had booked her for THURSDAY. After some insistence, they agreed to send someone today and called yesterday to confirm it would be between noon and 4 PM.

Today, around 11:40 AM they called my mom and said they couldn't come. ARE YOU KIDDING ME!! Again, I had to call to find out why after more than 3 weeks, my mother continues to be pushed to the back of the priority list. The rep called dispatch who said "they had found a compressor so would go today but didn't know what time". What did they mean 'found a compressor'? They were supposed to have received it last Thursday so does that mean they gave it to someone else since she is under an agreement and there's less money in it for them than someone who doesn't have an agreement.

Again, with my insistence, they gave me a time of 'before 4 PM'. Since he's only just arrived (shortly after 4 PM June 13), I guess it remains to be seen whether or not it is finally fixed today!

In the meantime, my mother has had her life put on hold and hasn't had much in the way of a decent meal for weeks coz she can't order food to put in the broken fridge. APPALLING!!!

Barbi123 says: (7 years ago)
My refrigator broke and I called for a repair, was told they would not come for a week-----I told them this was not right--basically talked to someone I could not even understand---their customer service is horrible, I will never shop at Sears again

rowkim58 says: (8 years ago)
I agree! NEVER EVER will I buy from them, especially an appliance. It's not bad enough you have to wait a month for a service call, then get the ordered part, then for them to come out AGAIN, but then I had 2....TWO NO SHOWS, took a half day off for one of them. Then, after I receive the part, they tell me they can't come out until the 12th after I'm back to work from the holiday break, which means I'd have to take another half day. The people in customer relations are rude! Rude rude rude AND no help whatsoever! I'm on the phone right now with what's called the "Blue Ribbon Team" She's working real hard trying to contact the service repair guy to see if he'll stop by before the night is out. At least she's really trying and seems to care. We'll see. But their number is 1 800 995 2139. I think if anyone needs help getting somewhere when all else has failed I'd call them.

SearsCares says: (8 years ago)
Dear alcina7,

I'm Scott with Sears Cares Escalations. I found your post here and was concerned with what I read. I'm so sorry you're so unhappy with Sears repair services and it's caused you so much frustration. We'd definitely love to see you back in out stores, so we'd like to offer assistance to help resolve the problems you've had with Sears. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (alcina7) in the email so we can reference to your case.

Thank you,

Scott J.
Senior Case Manager
Sears Cares

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