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Sears Complaint - Sears repair service is poor. - Sears Home Repair
Sears Complaint

Sears Complaint

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Sears repair service is poor. - Sears Home Repair


I bought a service agreement from Sears when my Kenmore/Frigidaire dryer failed. A Sears Technician came to repair an overheating dryer. He replaced the motor and blower and said my dryer was repaired. It still overheats and I had to schedule another appointment. My dryer will have been down close to two weeks when a repairman comes to finish? the job?? If he has to order a part then it will be even longer. I recommend people use a reputable repair service and not Sears!


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Comments


SearsCares says: (5 years ago)
 0
Dear alexanderdd2,

We are terribly sorry to hear of the unpleasant experience you have encountered with the service on your dryer. It’s clear that we have failed to meet your expectations with our service and understand the frustrations that are being expressed. We would like to further investigate the process that has taken place this far and help with getting you a working dryer in a timely manner. At your convenience, please send the following information – contact #, screen name (alexanderdd2), phone # used at time of purchase to smadvisor@searshc.com and we will be reaching out to address your concerns. We look forward to hearing from you soon.


Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support






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