Sears Complaint

Sears Complaint

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Sears warranty replacement services for lawn tractor - Craftsman lawn tractor #917.20393, Craftsman grass catcher #917.249170


We had the mower deck fall off from our Craftsman tractor #20393 which was still under warranty. A replacement deck was ordered by the service repairman on 6/13/16. We wanted to schedule an installation, but were put off multiple times by repair department saying that a ticket was made out by company for UPS to pick up the part from Husquevarna. We were given a tracking number but there was never any progress. We called UPS who stated they never picked up the mower deck. We finally ended up calling the Sears warranty/customer solutions who told us that part is no longer made and their policy is that if there is no part available after 3 weeks, that they replace the whole item. OK, so it's now been 5 weeks since the break down and we have had to borrow our neighbor's lawn mower 5 times. Sears has agreed to replace the lawn tractor but to get a comparable model, we will still have to pay $570 out of pocket. They only allowed us $1930.44. We would like to order Craftsman 20444 lawn tractor for 2499.99. Also at issue is that we will have to order a new grass bagger that fits the new tractor. Our old grass catcher that we paid $500 for to go on the tractor under warranty no longer works with the new tractor. We will need a replacement 3 bin bagger #24080 $569.99, to go on the replacement lawn tractor. This is not fair that we will have over $1000 out of pocket expenses to resolve this part failure that was under warranty. Please help!


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