Sears Complaint

Sears Complaint

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Smooth Top Range - KENMORE ELITE


I purchased a smooth top range in 2005 along with the master service agreement. After 13 months the center burner failed to heat and I placed a service call. I was given a 4 hour window for the techinician arrival. A technician arrived and verified my complaint and stated that the part had to be ordered. I questioned this after all it's pretty obvious on a smooth top when a burner is not working and although I am not a trained service technician I can tell when the burner is not hot. It was to take 3 weeks to get the part. The burner has now failed to operate again (twice in 3 years) I placed the call and again questioned if the technician would bring the part and was told "no". I will have to be home for 4 hours to wait for a technician to tell me what I already know. Then I will be waiting 3 weeks for the part and will have to wait another morning or afternoon for the technician to arrive and replace the part, HOW UTTERLY INEFFICIENT!! First of all the burner should last longer. Others must be having the some problem so why not carry this part on the truck?


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