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Sears Complaint - Snow Blower Repair - 28" SNOW BLOWER
Sears Complaint

Sears Complaint


NormW's Picture Reviewed by NormW

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Snow Blower Repair - 28" SNOW BLOWER


Labor charges ( Sears Repair Service)for replacement of Belts on my $1300 Sears snow blower was over $300 with labor being $245. Tech. said it would take about 25 min. to do the work. That comes to $400 - $500 an hour to do the work. I was a good Sears customer as I have bought a number of Sears power tools. Sears service had a good reputation. After this experience I would not recommend Sears to anyone. Service charges are a real rip off. Not a good way to run a company.


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Comments


SearsCares says: (7 years ago)
 0
Dear NormW:
My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team attempting to repair your snow blower and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this (so we can help). In the email, please provide a contact phone number and the phone number the snow blower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (NormW) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support






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