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Sears Complaint - Terrible Service from Sears
Sears Complaint

Sears Complaint


Terrible Service from Sears

You have not experienced total disrespect for a customer until you deal with Sears ’ offshore site for appliance repair. No communication is possible without going through this group of non-English foreigners. There are NO communications with an actual technician; every thing must go through some unknown country with people who barely speak English.

We have been jerked around for weeks trying to get my (under warranty) freezer repaired. We have lost a great amount of food; wasted days waiting for the repairman and still can only deal with foreigners.

I will NEVER spend another damn dime in SEARS store and will do all that I can to warn my friends about how the once great and respected SEARS is just another international screw-the customer company. If you think Sears is the same company you once respected, just remember they were bought by K-Mart after K-Mart had destroyed their business.

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SearsCares says: (8 years ago)
To PapaWayne,
I saw this post and I wanted to reach out and offer our assistance in resolving this issue with the service on your freezer. I’m very sorry to read about this. It is not our intention to cause our customers frustration. We do outsource some calls as does most every major business that handles customer service issues. Most issues are resolved fairly easily with the one phone call to set service and have no need of escalation. We do have escalation teams in place, however, for when the initial call doesn’t resolve the issues and we’re sorry you were not referred to the correct resources. We are still the same company America grew up with and want to assure you that you are very important to us. My name is Brian and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the freezer was purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (PapaWayne) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

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