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Sears Complaint - The Good, the Bad and The Ugly - Repair Service
Sears Complaint

Sears Complaint


The Good, the Bad and The Ugly - Repair Service

The good news is I was worried about how much it would cost to repair my side by side Whirlpool refrigerator.

The bad news is Sears Home Repairs never showed up for my appointment today.

The ugly is when I called the 800 number was was told that although I had a valid confirmation number that I got from an online service, I was only given that confirmation number because they were trying to squeeze me in. So I took a whole day off of work to sit home and not get any phone calls indicating that they would not be able to come and fix the refrigerator. Oh and to top it off I was told that the next day they would be able to get me an appointment was on July 29th a whole 10 days after my confirmed appointment. No one was able to give me any quicker service nor was I offered any kind of discount for wasting a day waiting for my appointment. Unbelievable. I will never use Sears again and I will make sure that none of my friends ever use it either.

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SearsCares says: (8 years ago)
Dear lubequeen,

My name is Amanda with Sears Cares Escalations Team. I apologize for the cancellation of your service appointment and the next available is days away. Our team would like to assist you with this matter. If you could, please send an email to searscares@searshc.com and provide your contact information. Also, in the email please provide your screen name (lubequeen) so we are able to reference your email to this blog posting. Once your email is received we will assign your case to a senior case manager and contact you directly. We will remain your one point of contact until you have a working refrigerator. We hope to speak with you soon!

Thank you,

Amanda H.
Senior Case Manager
Sears Cares

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