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Sears Complaint - They don't service what they sell
Sears Complaint

Sears Complaint

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They don't service what they sell


My Kenmore Refrigerator was purchased 06/02/04 so it is 5 years old. It stopped working 12/3/09. When I called for service I was told a serviceman could be here 12/17/09. This is my refrigerator...you were asking me to wait 2 weeks without refrigeration? I tried and found a local repairman who replaced the relay switch. However, that did not fix the problem. I called your repair number again. This time I was told a repairman could be here 12/31/09 It is 12/9/09. Have you ever gone through Christmas with no refrigeration? Have you ever stayed home for a repairman on New Years' Eve? Well that is what you are asking me to do.

I will tell all I know this story. When I called the retail store from which I purchased this refrigerator, I was told, "well, that's how it is here, I can't help you". And you say you service what you sell?

This is the most awful situation I can imagine. My expensive only 5 year old refrigerator does not work, and I cannot get it fixed. I will ask again what can you do for me?

Carol


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Comments


SearsCares says: (9 years ago)
 0
Dear SmallCarol,

I am sorry to hear about the difficulty you have experienced with the scheduling a sooner service for your refrigerator. It is our goal to service our customers appliances in a timely manner and at this time it is not being done for you. I assure you the dates you have been provided are not acceptable and we would appreciate the opportunity to assist you if still needed. My name is David and I work for the Sears Cares executive team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide us a contact number and the phone number the refrigerator was purchased under and we will contact you at your convenience. In addition please include your screen name (SmallCarol) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares





SearsCares says: (9 years ago)
 0
Dear SmallCarol,

I am sorry to hear about the difficulty you have experienced with the scheduling a sooner service for your refrigerator. It is our goal to service our customers appliances in a timely manner and at this time it is not being done for you. I assure you the dates you have been provided are not acceptable and we would appreciate the opportunity to assist you if still needed. My name is David and I work for the Sears Cares executive team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com so we can further discuss your concerns. Please provide us a contact number and the phone number the refrigerator was purchased under and we will contact you at your convenience. In addition please include your screen name (SmallCarol) in your email so we can reference to your posting.

Thank you,

David V.
Senior Case Manager
Sears Cares






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