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Sears Complaint - Tire and Auto Service Center - Michelin Tires
Sears Complaint

Sears Complaint


Tire and Auto Service Center - Michelin Tires

This review has been resolved or replied to by this company.
I am going to start by saying how much I like Sears Auto Center and have been a regular customer since the late 80s. I have Craftsmen tools and yard equipment because they have a fair price and have kept there delivery time one schedule. But In November 2011 I purchased four Michelin tires for my wife%u2019s Trailblazer and spent about $900.00 dollars when it was all said and done. We were coming home from an extended trip and I noticed a tire going flat. I found a nail in it on the outside of the tire in the threads, and proceeded to plug it and refill it with air. I could not get the plug in right caused it still leaked air so I took it to Sears Tire Center to have them repair it. The Technician told me since I tried to plug the tire the warranty was voided but he would take a look at it anyways. Since I had purchased the Road Hazard it would be free. 30 minutes later he called me back explaining that the tire had no fix and a new one would cost me $280 dollars. I asked him if they could plug or patch the hole and he said no. I asked him why the tire was so much and he said that the price had gone up since November. I again asked him if the tire could be patched or plugged and he again replied no. I was in a hurry so I bought the tire but I know that the tire could have been fixed. I have a brother and several cousins that used to work at a tire center and have seen worse holes get plugged. I know all he wanted to do was sell me a tire and make money. Well, Sears you have just lost another customer to your all mighty get the dollar at any cost and any way you can.

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SearsCares says: (6 years ago)
To: surfrata,
We found your post and want to reach out to express our deepest apologies for this situation on behalf of Sears for the difficulties that have occurred with your tire. From your post I can see that this has been a source of great frustration for you and we would very much like to assist. Sears prides itself on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here.
My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email atsmsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (surfrata) you used to post on this site, for reference to your issue, and include your case number and we do look forward to talking to you soon.
Thank you,
Dianne D.
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