Sears Complaint

Sears Complaint

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Warranty issue


I bought a Kenmore Power Miser 9 year warranty water heater Jan 2008. It developed a leak. I didn't want to wait so went and bought a competitors model and had it installed. I have the Kenmore in my garage and called several phone numbers and was told that to maybe get an exchange I would have to have a service call (they est $100) to evaluate. I asked if I could deliver the item myself and was told "no". Seems kind of speculative and unreasonable. I bought the item from a store and I should be able to return it to the same store for them to evaluate it.


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