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Sears Complaint - Washer repair service
Sears Complaint

Sears Complaint


Washer repair service

We scheduled to have our washer for maintenance due to water leaking and were told that a technician will be coming within 8:00 am to 12:00 noon. A technician called around 10:00 am stating that he was on his way. We waited til 12:00 noon and no technician showed up. Luckily we have a caller ID and called the tech's number and he said he does not work on our area. Frustrated, i called Sears and was told that we have to reschedule. I was upset and the customer service said he will send another tech and have to wait until 5:00 pm. What a disappointing service

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SearsCares says: (6 years ago)
Dear tolemez:

Please accept our sincere apologies for the difficulties you are experiencing attempting to get your washer repaired. We know how frustrating it is to have a technician say he is on the way to your home and then not show up. In addition, we are sorry for the poor customer service you received when calling about the technician that didn't show up. We would like to look into this situation further and offer the assistance of a dedicated case manager who can help resolve your washer issue. My name is Susan with Sears Social Media Support Escalations team. We value your business very much and want to make sure that everything that can be done to help you is being done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (tolemez) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

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