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Sears Complaint - Where is my stuff - refrigerator & stove
Sears Complaint

Sears Complaint


Where is my stuff - refrigerator & stove

So I go into Sears on 3/28 and place an order for a stove and a fridge, to be delivered on 4/4. I schedule a vacation day so I can be here to accept the delivery. On 4/3 I am called and the item will be delivered to my house between 2:15 and 4:15 pm. I recieve a call on Mondy morning and they only have the stove not the fridge. But I am welcome to call the 1-800 number to look for the fridge. I call the 800 number fridge is still at the store. I call the store and guess what the fridge is t the delivery wharehouse. So they are still to deliver the stove to my house on 4/4 during my window, and the fridge the next day. Well the window passes and the stove never shows up either. I call the 800 number and I am told the stove was not delivered becuase I wanted both items delivered at the same time. Yes becuase I scheduled a vacation day.. So here I am and no fridge and no stove, everyone at sears keeps telling me they understand. I am not sure what they are understanding becuase I do not understand myself. One of item numbers is 018401229188, the other item is 018401229186. The store where I purchased it is at the westfeild mall in chicago ridge. So now I burn a vacation. I have no fridge or stove becuase Monday is my garbage day and I throw out the old ones.

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SearsCares says: (8 years ago)

I'm certainly sorry that we have been unable to deliver bothyour items on the scheduled day. My name is Brian H. with Sears Cares and we would like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (LouisPruchnicki) in the email so we can reference to your case.

Thank you,

Brian H.
Sears Cares

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