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Sears Complaint - award card
Sears Complaint

Sears Complaint


award card

I was given a fifty dollar "award" card when I purchased a television on september 25, 2010. When I went to use the card on Friday October 15, 2010 and said it had expired. Got to looking on the card and it had an expiration date. Sales person didn't mention an expiration date nor that it was an "award" card. I was told and the receipt shown that I was given a rebate/gift card. This is unprofessional of sears and feel that my card needs to be reimbursed for the fifty dollars! No wonder I use sears only as last option.

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SearsCares says: (8 years ago)
Dear dbolling,

I'm so very sorry for the trouble you encountered when you attempted to redeem your Award Card. Being under one mindset & understanding, then being sold something completely different is beyond frustrating I'm sure. I'm Scott with the Sears Social Media Support Team; we'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the TV was purchased under and we will call you at your convenience. In addition, include your screen name (dbolling) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team

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