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Sears Complaint - gas furnace
Sears Complaint

Sears Complaint


gas furnace

Sears installed a gas furnace in my home on 12-10-10 that doesn't provide adequate heat. My old furnace was 163 btu the new furnace is 70 btu and isn't heating my three story home. I heated all levels at 68%, now I have to turn it up to 80degress to get any heat. I've had numerous visits(4) from the subcontractor and my problem is still not fixed. I was told if the problem was not fixed on the third try, Sears would give me a bigger furnace has not happened as of yet. I am getting the run around. They are to send a new contractor to see what the issue is but they are yet to show up. excuses after excuses. This was not a small purchase (7554.00)and I only went with Sears because I believed that I would recieve excellent if not adequate service. I would like this issue resolved. My heating bill has skyrocketed and it is not my fault. I have approximately 44sq feet of baseboard heating on a three level home. The 70 btu furnace does not seem to be powerful enought to heat my home adequately. They have bleed the pipes numerous times and jacked my heat up, which doesn't solve the problem. Again my furnace worked fine before I let Sears into my home. Please get back to me with some solution that will not cost me any additional money.

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SearsCares says: (8 years ago)
Dear Glow840,
My name is Marcus and I am part of the Sears Social Media Support Team, and I am very concerned about what I have read here on measured up, pertaining to your newly purchased gas furnace. I want to apologize that your gas furnace is not performing as well as it should. There is no excuse on why your unit is giving you these problems. I do understand your frustration concerning spending money and not being able to utilize your furnace to its full capabilities. I would like the opportunity to reach out to you and speak with you about what happened in more detail so we can address this issue and make sure you as customer is taken care of. Please know Mr/Mrs. Glow840, Sears does value you as a customer and we want your experiences with Sears to be pleasant. We would like the opportunity to help and keep you a satisfied customer. Sears Social Media Support Team is the single point of contact for all escalated concerns which means we step into the situation and handle it from start to finish with one Case Manager. At your convenience, please contact my office at smsupport@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (glow840) for reference to your issue and we do look forward to talking to you soon.

Thank you,
Marcus C.
Sears Social Media Support Team

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