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Sears Complaint - kenmore elite - KENMORE ELITE
Sears Complaint

Sears Complaint


kenmore elite - KENMORE ELITE

We Bought a Kenmore Ellite refrigerator and freezer
in January also bought the 5 year warranty. The refrigerator started leaking. After several attempts to repair, they have decided to replace the refrigerator (That was over 3 weeks ago and I still have not heard from them) so I continue to wipe the floor from the leaky refrigerator and I am really worried that this is going to damage my floor, (I wonder if Sears is interested in replacing my floor). The freezer is also having problems with icing on the door, so they scheduled an appointment and had some parts shipped to the house, the repair man comes last week and says they are doing a different repair attempt and ordered more parts and left, so the parts came and the repair man came and tried to fix it, now the freezer is not freezing anymore, in fact it is starting to sweat, my items are starting to thaw out and the $250.00 food loss coverage they offer wouldn't even began to cover my items in my freezer. I called the repair department to try and set up service they said well the earliest is tomorrow between 8-5. They did not care that this is an emergency, they will not do anything to help. I bought their warranty on good faith and paid for it up front and they have the nerve to tell me the only thing they have to do is to schedule an appointment.I am very disappointed in Sears and their service.
Sears used to be a company that you could really count on to stand behind their product, not anymore, they just could not care less.

By the way they have known about the problem with the freezers for over a year.

I would like for them to replace my refrigerator and freezer with the Kenmore Pro, and I think they need to do it with a huge discount. (Kenmore Ellite is made by Frigidair and Kenmore Pro is made by Whirlpool).

This situation has been very difficult to deal with, and sears service is non existent, they are very quick to take your money for their so called extended warranty, but when it comes to delivering service, they get an F.

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gianca05 says: (8 years ago)
I have a Kenmore stove that I purchased at Sears about a year ago. The stove has died 3 times, so I have missed 3 days out of work to deal with this worthless junk. They are refusing to replace it. I have to wait until it breaks down again in order for them to replace it. Which means that once again I have to sit at home an entire day to wait for the repair man. I will NEVER purchase anything at sears EVER~!

MIKEMc says: (9 years ago)
Our Kenmore Pro Refridge has been nothing but a piece of shit.Right out of the Box the buttons on the door did not work.Had to order a circuit board.Now the temp gauges on the door are in op.

Austinite says: (9 years ago)
I have a kenmore pro and it sucks. They repaired it 3 times. They replaced it once. Now 7 months later it quit freezing again. We max out our food loss already. It is going to be a week before anyone can come out to check it. I do believe we qualify for the no lemon law. I'm disappointed in the brand

nokenmore says: (9 years ago)
I have a Kenmore elite. It is by far the worst investment I have ever made. The seal started to break within the first year. The drawer inside broke shortly therafter, the freezer handle needs to be tightened periodically and the smooth finish (bisk color) is a dent magnet. If you are thinking aabout purchasing this product, think again!

simplejack says: (10 years ago)

simplejack says: (10 years ago)
Even though you bought a MAINTENANCE AGREEMENT, what do you expect, you want sears to have a tech available for everyone that has an existing MPA? So that way the tech can be dispatched to your house in the blink of an eye? Sounds like you have a legitimate problem, and sears does have it's flaws (especially service) but quit whining. Nobody likes a whiner.

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