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Sears Complaint - new sheets with tear - Bed sheets
Sears Complaint

Sears Complaint


new sheets with tear - Bed sheets

After washing my Country Living Flexi Fit sheets once, never having used them, there was a tear in the pilllowcase. I had not kept the receipt, not expecting inferior quality. The store would not take them back, nor issue me a store credit.

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SearsCares says: (6 years ago)
To amarylis,

My name is Kiera and I am part of the Sears Cares Team. I would like to apologize for the tear in your pillowcase after washing it only once as well as not being able to process a return at our store. We certainly understand what a disappointment this is and we would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at SMAdvisor@searshc.com so you (and others) don’t have to continue to be impacted by such situations. In the email, please provide a contact phone number and the screen name (amarylis) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Kiera J.
Social Media Moderator
Sears Social Media Support

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