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Sears Complaint - no dryer - no info worst experience ever - delivery / info
Sears Complaint

Sears Complaint


no dryer - no info worst experience ever - delivery / info

you guys do not know what you are doing, i cannot get answers or my dryer delivered when you tell me it is going to be delivered. yesterday by the way, what is going on over there? this has been the worst experience i have ever had in purchasing anything, from any store, ever. now after sending me the wrong appliance last week, and not delivering yesterday as I was told i call to find out next week is the delivery date? Mind you no one has called to tell me any of this information. worst, worst, worst. On the phone another 50 minutes. no answers.

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SearsCares says: (8 years ago)
To cpcwfee,
First allow me to apologize for the delay in finding this post. I wanted to reach out and see if we can be of assistance on this issue. It sounds like this may have been a Stimulus purchase due to the delays in delivering your dryer. There were such a huge number of sales of appliances throughout the country that every manufacturer has had problems with handling the incoming orders. This has caused serious issues with parts availability and staffing at the manufacturer(s) that have not allowed the products to be available any sooner than they currently are. This has caused a lot of frustration to customers, even those who weren’t part of the Stimulus purchases. No manufacturer or Retailer is exempt from this situation, unless that retailer has an available in store stock, which most have been depleted by now. My name is Brian and I’m part of the Sears Cares Escalations team and we’d like to step in and see what can be done to resolve this issue for you. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (cpcwfee) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

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