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Sears Complaint - parts ordered on repair ticket versus what was actuall received
Sears Complaint

Sears Complaint


45373's Picture Reviewed by 45373

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parts ordered on repair ticket versus what was actuall received


On December 01, 2009 I requested a part for replacement on my Sears Washer. The first thing that came to my house was the inside door glass. The bill has listed one frame at $157.88 and one door glass worth $90.55. The only thing that arrived to my house was the door glass.

Labor performed - Protection agreement Bezel /Frame $121.00
Total Labor $121.00
No work was done after the technician saw the wrong part was delivered.

Total parts was $248.36

Since this was the wrong glass no work was done.

I hope somebody wasn't billed for this.

On December 15, 2009 correct part was ordered. The bill states two frames with the same part number valued at $157.88 each and one door-glass valued at $90.55. Total billed $406.31.
No frames came to the house , only the door-glass came to the house. This was received cracked.

Labor performed - Protection Agreement

Bezel/Frame $121.00
Total Labor $121.00

I hope no one had to pay for these parts.

No work was performed.

On December 22, 2009 two frames with the same part number were billed at $157.88 and one door-glass was billed at $90.55. Only the door-glass was delivered. I watched the repair man and there was no new door frame installed.

Labor performed - Protection Agreement

Bezel/Frame $121.00
Total labor $121.00

Total billing $436.76

At this time the technicial took back the first door glass.

The protection agreement was charged for 5 frames, None of which were ever delivered. Someone was ripped off big time.

The protection agreement was also billed for service three times and work was only done one time.

I appears that the Sears Home Services have dishonest people working for them or else they have money to burn!!!!


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