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Sears Complaint - refund - dishwasher
Sears Complaint

Sears Complaint


refund - dishwasher

I originally ordered a dishwasher and Sears said, the next day, that i was out of stock. So I cancelled and ordered a different and more expensive one. My dishwasher arrived within two days. Then I get an email about 5 times saying that our dishwasher is ready to be picked up, about two weeks after I already installed the more expensive one I ordered. I called again and they cancelled the first dishwasher a second time. I finally got an American on the phone and he gave me the two confirmation numbers. Then the local store called me on the phone to pick up the second dishwasher again. I only got one dishwasher but they charged me for two. I have been working on this for three months and every time they call, they give me a conf. number but I never recieve a refund. They sent a heavy dishwasher to a store after it was cancelled. And it was cancelled because they said it was not in stock and I ordered an different one. I am out for two dishwashers and only received one.

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SearsCares says: (8 years ago)

I'm sorry to hear about the struggle you have been going through to get your refund. My name is Brian and I'm with Sears Cares. I can understand your frustration and we would like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (arthur2240) in the email so we can reference to your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.

Thank you,

Brian H.
Social Media Support Team

asktroyg says: (8 years ago)
I agree with you Sears is the pits. I even tried their Sears Auto Repair facility for an oil change and they broke my hood. They tried to play it off like they didn't do it, but as soon a I tried to drive away, I noticed the hood was slightly up. So I got out to close it and it wouldn't close. I hadn't left so i asked the service guy what's up with the hood and he said, I don't know... you tell me. After I had just thanked him for the oil change, I had to chew him out a new Ahole before he agreed to fix it. I actually ended up getting a charge on my ccard for the repair, which I disputed and their corporate office cancelled it and sent my a 100 gift card. I'm satisfied now, but I'll never use them again. Sneaky B@sterds!!!

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