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Sears Complaint - sears warranty review
Sears Complaint

Sears Complaint


sears warranty review

i purchased a 5 year warranty from sears to protect a stove that i bought. i recently placed a service call to replace the 2 front handles. after placing the service call but while still on the phone, i asked if the service person would have the parts to fix it. i was told he wouldn't so we cancelled the service call and placed a parts order. a week or 2 later i received a box containing the parts so i called sears back and placed a service call, a tech was scheduled in 4 days. after hanging up i thought i should check the box to be certain the parts were correct so i didn't waste the time of myself and the tech. only half of the needed parts were in the box. so i had to call back again to cancel the service call and place a parts call. now i'm back to waiting for parts and in 7-10 days when the parts arrive i will need to call again to schedule a service call. the frustrating part is that i paid full price for a $300 warranty and feel like i am receiving discount quality service.

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SearsCares says: (7 years ago)
Dear bradleyw,

My name is Scott and I'm part of the Sears Social Media Support Team. Please accept my apology for responding late to your post here; I only just located it. I'm terribly sorry we have let you down with your part order and stove repair. Our goals are always to exceed your expectations; clearly we have let you down. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the stove was purchased under and we will call you at your convenience. In addition, include your screen name (bradleyw) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team

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