Sears Complaint

Sears Complaint


service tech scheduled, no show no record - Kenmore Elite

On 5/15/2017, thru the Sears website, I placed a complaint re shoddy service, Nathan, with listed ph.# of 800-479-6351 replied and set a time of service of 5/17/2017 0800-1200. I stayed home, no calls, no arrival. I called the # and was notified that there was no scheduled appt. with the # I provided (303-941-7671), therefore no appt. showed. ALL OF THE PREVIOUS TRANSACTIONS WITH NATHAN WERE PER E-MAIL (which I can forward) SO THE FAILURE TO COMMUNICATE PROPERLY WERE AT SEARS SERVICE. Subsequent calls and communications indicated overseas customer reps who were clueless about what they had to do.

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