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Sears Complaint - still waiting....
Sears Complaint

Sears Complaint

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still waiting....


It is 1:25 onjune 14. I was scheduled for service between 8-12 noon. still waiting. I have called 4 times and finally received a call at 11:45 sayng it would be between 12:30 - 1 pm.STILL WAITING. CALLED AGAINA AND ASK FOR INPUT RE TME-NO CALL BACK-..I HAVE MISSED HALF A DAYS WORK-POOR,POOR,POOR SERVICE AGAIN.


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Comments


SearsCares says: (8 years ago)
 0
To 131313,
I found this post and I wanted to reach out and express our concern for this situation. When we set up a service call, we anticipate that we can get the service tech to your home and the service completed within the time frame we give you. Waiting so long for service is not acceptable, but the delay is because a technician was held on service appointment that took longer than expected. We can’t ask a tech to leave a job partially done in order to make the next appointment. We wouldn’t do that to you or any of our customers. That being said you should have been advised of the next steps and for that lack of communication, I am very sorry. Of course, this is not an excuse, just an explanation. Naturally, we can’t have you waiting longer for the service you should have had initially. My name is Brian and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at searscares@searshc.com if you have not gotten this resolved. We can help get taken care of for you. In the email, please provide a contact phone number and the phone number the appliance was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (131313) you used to post on this site, for reference to your issue and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares






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