Sears Complaint
Reviewed by 
washer and dryer - dryer repair
Sears customer service is TERRIBLE. I purchased warranties on very expensive items. It takes AT LEAST 5 phone calls to get anyone to help you. They are rude and cut you off, (I spoke with Cameron, Mark, Arci, and Val and someone else whose name I didn't get) They do not speak English well, and if they do they still manage to cut you off somehow. I purchased a Samsung front loader washer and dryer for my mom, then a set for myself. I spent close to 5 thousand dollars. Save your money and get a regular priced item.. They last longer and give fewer troubles. The biggest trouble is Sears customer service. WHAT HAPPENED TO SEARS? They used to have excellent customer service. It was why people shopped there!
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Review Rating: 1 out of 5
Reviewed By: Patti
Company: Sears
Product: dryer repair
Date Added: 8 years ago
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My name is Susan and I am part of the Social Media Support Escalations team at Sears and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Patti) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support