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Sears Feedback - Home Repair - Whirlpool Refrigerator
Sears Feedback

Sears Feedback

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Home Repair - Whirlpool Refrigerator


I was scheduled for a Sears repair service technician to repair my icemaker(freezer)Whirlpool on Thursday, Janary 21, 2010 - with a window of 8 am to 12PM. At 12:15 PM I telephoned the 800 # and was advised by the automated call that my schedule repair was 8 am to Noon. I than pressed zero to speak to a live person - who said he would get in touch with the service repair person. I was than advised - he was running late and would not arrive for an hour to an hour and a half.

I suggested that I should have been called that he was running late and could have performed my scheduled errands/appts. prior to his visit.

Repair person arrived at 1:30 pm - fixed the icemaker in 20 minutes - was efficient, courteous and advised me that he only received notice about my appt. after 12:15PM that day. Can you explain this. My bill was aapprox. $343. and gain I am satisfied with the repair but not with the window and time I was given. Please remember - we have lives too and scheduled appointments and chores. Thank You.

Eleanor Smith


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Comments


Beakman1 says: (8 years ago)
 0
I was extrememly dissappointed with Sears service today and explain why.. One,,we are only 25 miles from Stockton Calif. and I had to wait ten days to get service.. We had purchased a Kenmore Elite Stainless refrigerator side by side and expected to a have a problem free product.. Our scheduled repair time was 8:00 a.m. to 12:00, so I took off half a day of work to be home. At 10:00 a.m. I got a call from the technician, telling me he was "running late" and would be an hour late. We have miniature dachsunds and did'nt want them bothering him while he worked,, so called the 800 service number,,went through the excruciating robotic screening process, put on hold for a live person for 10 minutes and finally got a live person, Chris. I just asked him to have the serviceman call me with a better estimate of his arrival,,so I could garage the dogs, I did'nt want to leave them outside in the cold that long..
Here is where I really lost it! I heard back from nno one until Armando showed up at 4:50p.m.!!!! I was ready to never,ever,ever do any business with SSears again,, and tell everyone I know about it. Tthe only salvation to this whole experience was
Armando himself,, he was a gentleman, experienced,
heard my complaint,,and then quickly solved and
fixed the problem. It was a cheap looking relay
that was made in Mexico. He was the only
professional person I dealt with in this whole
episode. I ask Sears this question, "..in a lousy
economy, most businesses are trying very hard to
keep customers,,how can you treat a valuable
customer like this with horrible service." Ten
says without a fridge or freezer, and then
dreadful delays without any communication what so
ever. I really expected better, after this exper-
ienc I have serious doubts of ever buying anything
from Sears again. There are too many honest busin-
esses, that pride themselves with product and
after care that don't leave their customer hanging
for ten days without refrig. or freezer,AND have
the courtesy to at least call if there is a delay.




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