Sears Support Ticket

Claim on ride on mower engine destroyed by repair mistake - craftsman mower

Created By: murraylc's Picture murraylc Last Reply: murraylc's Picture murraylc
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: Home Services Support Replies: 0
Product: craftsman mower

I have tried to pursue this through your claim service, but have heard nothing in a week and in my attempt to call today keep getting cut off. May 1 Craftsman ride on mower was given an oil change by Sears repair. Two week later, the first time I ran the mower for more than a few minutes it clunked and stopped. The cap on the oil drain hose had not been screwed on tightly and the oil blew out and the engine quit. I put more oil in, but it would not start. I called Sears for a new repair appointment and the soonest I could get was June 4th. I asked my neighbor, an engineer and mechanic to check the engine and he guessed the piston was shot. On June 4th the repairman confirmed everything, but could not get approval to replace the enigne. There is a 90 day guarantee statement right on my receipt. Spent hours on the phone being lied to with the statement that oil changes are not coverd by the guarantee. Claim want to Sedgewick, claim was bounced back to Sears. Received a phone call from 585-475-0316 from a Sears claim rep who said I would be given an update by phone or mail in a few days, that was 6 days ago.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Sears Reviews and Complaints More Sears reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Sears reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team