Sears Support Ticket - Johnson City, New York

Delievery of Refrigerator

Created By: maryaliceturtles's Picture maryaliceturtles Last Reply: SearsCares's Picture SearsCares
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: Home Services Support Replies: 1

I have paid for a refrigerator that was to be delivered today (my refrigerator does not work). Up until today I have received many e-mails from sears saying that my delievery is on schedule and ready for delivery today. I travel out of town for work, I took the day off today only to find out that the Store did not properly prepare the refrigerator for delivery and therefore it will not be delivered. I am stressed beyond max. Sears WILL NEVER GET my business again. I have been a long time, Sears only customer, and have never had such treatement as I have received today. Chris and Jodi have both let me, the customer down.


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SearsCares says: (4 years ago)
 0
Hi maryaliceturtles,

Thank you for reaching out to us regarding this situation. It’s clear that we have failed to meet our delivery expectations and for that we apologize. Not having a working refrigerator is certainly a concern and something that we feel needs to be addressed quickly. We would like to offer our assistance with this matter to help get a resolution as soon as possible and you a working refrigerator. At your convenience, please send the following information – contact #, screen name (maryaliceturtles), phone # used at time of purchase to smadvisor@searshc.com and a personal case manager will be in touch to assist you. We look forward to speaking with you soon.

Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support




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