Sears Support Ticket - Johnson City, New York

Delievery of Refrigerator

Created By: maryaliceturtles's Picture maryaliceturtles Last Reply: SearsCares's Picture SearsCares
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: Home Services Support Replies: 1

I have paid for a refrigerator that was to be delivered today (my refrigerator does not work). Up until today I have received many e-mails from sears saying that my delievery is on schedule and ready for delivery today. I travel out of town for work, I took the day off today only to find out that the Store did not properly prepare the refrigerator for delivery and therefore it will not be delivered. I am stressed beyond max. Sears WILL NEVER GET my business again. I have been a long time, Sears only customer, and have never had such treatement as I have received today. Chris and Jodi have both let me, the customer down.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Sears Reviews and Complaints More Sears reviews, complaints, compliments and support tickets

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   Google

Ticket Replies

SearsCares says: (4 years ago)
Hi maryaliceturtles,

Thank you for reaching out to us regarding this situation. It’s clear that we have failed to meet our delivery expectations and for that we apologize. Not having a working refrigerator is certainly a concern and something that we feel needs to be addressed quickly. We would like to offer our assistance with this matter to help get a resolution as soon as possible and you a working refrigerator. At your convenience, please send the following information – contact #, screen name (maryaliceturtles), phone # used at time of purchase to and a personal case manager will be in touch to assist you. We look forward to speaking with you soon.

Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support

Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Sears reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team