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Sears Support Ticket - Elizabethtown, Kentucky - Failed communication between the local sears and the sears delivery servce

Sears Support Ticket - Elizabethtown, Kentucky

Failed communication between the local sears and the sears delivery servce

Created By: 1upsetcustomer's Picture 1upsetcustomer Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Home Services Support Replies: 2

I was informed by my local Sears in Elizabethtown, KY that an item that I paid for through lay away would be delivered on a certain day and that the delivery service would notify in which they didnt. I called the delivery service and they said the store did not show the lay away as being paid. I contacted the store they said that the issue was fixed and the agreed upon delivery date was still set for June 5th. Well that day came and went and no merchandise,called delivery service and they said the local store still had not updated system to show a delivery date. Spoke with a sears manager and he said the mishap was fixed. Well got a call from sears asking if I could do a delivery on a certain date and I said no will be out of town, so they scheduled me a new date. I just got a call from the delivery service stating they are going to deliver the merchandise on the day that I said I would be out of town. How crazy is that. So now the new date that sears told me they scheduled for me to accomodate now that date is not available according to the delivery service, now I have to loose a day of work to accomodate the delivery service. I have never had a problem with any company like this before. Sears corporation please take the custormers complaints seriously and fix these customer service and home delivery problems.


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SearsCares says: (7 years ago)
 0
Mr. Wood,

I'm very sorry to hear that your delivery has not gone as you expected. Putting myself in your shoes, I wouldn’t blame you for being upset. My name is Brian H. with Sears Cares and I would like to help. I would like to get you in touch with one of our personal case managers who will assist you in getting any concerns you have with Sears resolved. At your convenience please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and we’ll call you directly. Also, in your email, please provide your screen name (1upsetcustomer) so we can reference your case. Again, I apologize for any trouble we have caused but we do appreciate any opportunity to help.


Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support




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