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Sears Support Ticket - Riverside,, Illinois - HELP!!!

Sears Support Ticket - Riverside,, Illinois

HELP!!! - dishwasher

Created By: domesticdiva's Picture domesticdiva Last Reply: SearsCares's Picture SearsCares
Priority Level: [Emergency] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: Home Services Support Replies: 1
Product: dishwasher

OMG!!! Where can I begin When the government was giving out the rebate for appliances in Illinois we wanted to take advantage of it, We wanted to buy a dishwasher it was to be an early mothers day gift that has turned into a disaster. We were given the run around in the store so we would not make the time crunch on rebate and then the manager (in North River side mall his name is Chris) took off and we needed to get someonw from another dept to ring us up. Well We called on the expected date of delivery and my husband got hung up on and sent to voicemail. I had to show up in the store after they did the same to me. When there an employee could not get ahold of the manager Chris for like 15 min. finally he showed up remembered me had major attitude when I asked for compensation of free delivery when my item arrives he uy who was on the line saying he was not manager was him I said no we dont do that no way. Well after going to see if my item was there about a half an hour later he showed up said oh its not in this days delivery but i need a copy of ur reciept. and promise to call you friday(I was there wed) at 2pm with any info and you will get free delivery. Well Friday at 5pm I called first the guy who said was not him was him same voice after 25 min on hold on my cell and he said oh still no info.. I proceeded to explain i would appreciate a call back common coutesy. So supposably I will get one on Monday and wednesday. I hope someone can help We will never purchase an item from Sears again yes the service at North Riverside Mall with manager chris(in Illinois) was / is that bad.


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Ticket Replies

SearsCares says: (9 years ago)
To Domesticdiva,
First allow me to apologize for the delay in finding this post. I wanted to reach out to you regarding this situation with the purchase of your dishwasher and the unfortunate treatment you have received from you local store. I assure you that behavior is not acceptable by Sears’ standards and for that we are very sorry. We most certainly need to speak with you so that we can resolve your issue first and foremost and secondly to address the issues you had with the store. My name is Brian and I’m part of the Sears Cares Escalations team and we need to step in to this situation on your behalf. At your convenience, please contact my office via email at searscares@searshc.com so you don’t have to continue to be frustrated by this situation. In the email, please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Domesticdiva) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Brian J.
Senior Case Manager
Sears Cares

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