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Sears Support Ticket - KEEP YOUR WORD!!!!!!

Sears Support Ticket

KEEP YOUR WORD!!!!!!

Created By: snergio's Picture snergio Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Home Services Support Replies: 1

STOP CANCELING APPOINTMENTS!
DON'T MAKE APPOINTMENTS YOU CAN'T KEEP!
HAVE THE DECENCY TO TREAT ME LIKE A HUMAN BEING! STOP CANCELING APPOINTMENTS THE NIGHT BEFORE YOU'RE SUPPOSED TO SHOW UP!
IF YOU'RE GOING TO HAVE A "CUSTOMER SOLUTIONS DEPARTMENT", HOW ABOUT OFFERING ACTUAL SOLUTIONS!?!?!


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SearsCares says: (7 years ago)
 0
To snergio,

I'm sorry to hear that you have been without a washer for several weeks but especially for the number of times that Sears Repair has reschedule your repair appointment. I completely understand that you feel disrespected and I'm sorry for the poor service you've received and the inconvenience and frustration that we've caused you and your family. My name is James and I’m part of the Sears Cares Escalations team and we value you as a customer. We would like the opportunity to assist you with your repair and restore your confidence in Sears. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the repair appointment was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (snergio) for reference to your issue, and we do look forward to talking to you soon.

Thank you,
James H.
Social Media Moderator
Sears Social Media Support




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