Sears Support Ticket - Fairfax, Virginia

Never received dishwasher - dishwasher

Created By: Deedeelou58's Picture Deedeelou58 Last Reply: Deedeelou58's Picture Deedeelou58
Priority Level: [High] Status: [Open]
Created: 3 months ago Last Updated: 3 months ago
Department: Home Services Support Replies: 0
Product: dishwasher

Bought dishwasher in Feb. 2015 on Sears credit card, intending to use it in a remodeled kitchen. I was unable to pick it up, and called the salesperson and requested that they delay delivery. Due to problems with contractors followed by major health issues, I was unable to follow up until early this year. The manager at the Fair Oaks Virginia Sears advised me that inventory records are only kept at the store for 2 years (I first contacted her in Feb 2017, just under 2 years). She copied the receipt and told me she would follow up with corporate and call me back. Now she does not answer my calls. Called customer service and they told me to call Sears card services for a refund. I don't really want a refund, just a dishwasher, because I love my Kenmore appliances. There has got to be something in their inventory system that shows the dishwasher was never delivered.


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