Sears Support Ticket - all

Pergola not delivered-want to cancel the order

Created By:	pricebas	Last Reply:	pricebas
Priority Level:	[Emergency]	Status:	[Open]
Created:	1 month ago	Last Updated:	1 month ago
Department:	Home Services Support	Replies:	0

I can't explain the frustration I feel and how angry I feel with Sears and Kmart. On April 9th I did an online purchase, it was a pergola for my garden of about $400. It was supposed to be delivered on April 20th but it never arrived, however I received an e-mail saying that the delivery was done and then a phone call to rate the delivery service. I called and had to explain the problem to at least 5 different people and had to call to three different numbers to finally reschedule the delivery. One day before, they changed the delivery date again, so we decided to cancel the order. They said they were going to call within 24 hours and never happened. I called again, spoke with 4 different people (between Sears and Kmart delivery departments) and finally someone said again: I'm sending a e-mail and you will be contacted within the next 24 hours. Again, it did not happen. I call again today and waited 1 hour on the phone to have someone telling me that he could not help me and I should call another number! I don't know what to do to get my money back!!!

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