Sears Support Ticket - Hayward, California

Poor service at auto repair dept

Created By: pkbennett's Picture pkbennett Last Reply: pkbennett's Picture pkbennett
Priority Level: [Medium] Status: [Open]
Created: 9 months ago Last Updated: 2 weeks ago
Department: Home Services Support Replies: 0

My car needed new tires, a break check and one other rather minor repair to replace the hose to the windsheild washer. We called Sears because past experience indicated that Sears could reliably take care of us. I was told to purchase the tires on line and book the appointment on line, but that yes, they could do all these things for us. I did as recommended and booked an appointment for 10am 2 days later. Upon arriving at the store's tire center on time, I could not find anyone who would talk with me until 25 min after the appointment time. Then I was told that they couldn't do the brake check because they didn't have a brake technician and they couldn't fix the windsheild washer because "they don't do that". Furthermore, they told me that I should go away and they'd call me at 3pm. (5 hours to install a set of tires??!!) I wanted to purchase tires from someone who would check the brakes while they already had the wheels off. Sears told me they would do this and I bought the tires and made the appointment, including the brake check. And I made an appointment so I wouldn't have to wait a long time to have the tires installed. These guys just don't seem interested in customer service at all. I didn't think my request was so unreasonable. These guys have just cost me a whole day...I could have gone elsewhere and gotten much better service for the same money and next time I most certainly will. I will not be returning to Sears for tires or auto maintenance again. The company should know this and know why.


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