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Sears Support Ticket - Refusal of customer service to help

Sears Support Ticket

Refusal of customer service to help

Created By: PissedatSears's Picture PissedatSears Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: Home Services Support Replies: 1

After having my "Dedicated Case Mgr" not ever answer her phone or return my calls, I contacted the "Emergency Case Mgr" who refused to help me because it was not her case. Since when does customer service refuse to help customers???
Unreal!


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SearsCares says: (6 years ago)
 0
Hello PissedatSears—

We found your post and wanted to reach out and express our deepest apologies for this situation. We value your business very much and would like to help you. My name is Robert and I’m part of the Social Media Escalations team. I see that you have a Case Manager that is assisting you at this time.
At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will have your case manager call you directly. Also, in your email, please provide the screen name (PissedatSears) you used to post on this site, for reference to your issue, and we do look forward to speaking with you soon.

Thank you,

Robert B.
Social Media Moderator
Sears Social Media Support




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