Sears Support Ticket

Repair LG washer

Created By: pioneer5's Picture pioneer5 Last Reply: pioneer5's Picture pioneer5
Priority Level: [Emergency] Status: [Open]
Created: 5 months ago Last Updated: 4 months ago
Department: Home Services Support Replies: 0

It has been over a week trying to get my washer repaired from Sears . Finally two repair guys came today, but refused to repair my washer because a palmetto bug had crawled into the washer, and I was told to remove it. I was floored! They also had a shop vac which they could have used to remove it since water had to be drained from the washer. There were no dirty clothes since I had spent 5 hours at the laundry mat ($50). I live in south Florida where palmetto bugs are common. I don't know what was put in the report, but I was told I need to get an exterminator before they would repair my washer. For one small bug? I have always purchased my appliances from Sears for over 40 years. I am totally disappointed in Sears and in their customer service department. I need my washer repaired!!


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