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Sears Support Ticket - Hoffman Estates, Illinois - Riding Mower 247.28881

Sears Support Ticket - Hoffman Estates, Illinois

Riding Mower 247.28881 - RIDING LAWNMOWER

Created By: paulcrosby's Picture paulcrosby Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Home Services Support Replies: 2

Terrible vibration mower LT1500, 247.28881. No fix for this problem per serviceman and local sears repair department. Purchase 3/20/11 had the service tech out twice.

Sears Store said, call Sear and request a return order, could not get pass customer service. Customer Service schedule another service call for May 16. This will not solve the problem. Paul Crosby, Lakland FL. 863-644-1152, email cpaulfrieda@yahoo.com


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SearsCares says: (7 years ago)
To paulcrosby,
I reached out to you on your original Measured Up post and wanted to make sure you were aware of my response if you checked the Support Ticket post first:
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with your riding mower. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have not met that goal here. We would very much like to assist in resolving this matter. My name is Laura with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. As you have posted your contact information in this forum I will be sending it to our Sears Cares team and you will be contacted by the next available Senior Case Manager. If you do need to contact us please email our office at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the oven was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (paulcrosby) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support

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