Sears Support Ticket - Alpharetta, Georgia

Sears cant fix my fridge

Created By: sg1rob's Picture sg1rob Last Reply: sg1rob's Picture sg1rob
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: Home Services Support Replies: 0

We purchased a Kenmore Elite refrigerator from Sears last July. We had a problem with frost in the freezer and, after several attempts by Sears to fix it, they replaced the fridge in November. About six months later we noticed the freezer was making a whistling noise for several seconds after we closed the door. Different Sears repairmen have been out five or six times trying to fix the problem. The fan in the freezer and the seal on the door have been replaced but the noise continues. The last repairman who came out was very rude to my wife and told her "they all do that" and made no attempt to repair it.

I'm close to the point of asking for my money back. However, I'd like to return the unit and choose a different model. I believe this model has a design defect and I'm just going to have more problems. I'll be happy if you let me pick a new model and refund any difference in cost (assuming the new model is less expensive than what I paid).


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Sears Reviews and Complaints More Sears reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Sears reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team