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Sears Support Ticket - Washer Repair

Sears Support Ticket

Washer Repair

Created By: fjmotin's Picture fjmotin Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 6 years ago
Department: Home Services Support Replies: 2

Repair person scheduled to repair washer came to repair garage door. Supervisor was unprofessional in hanging up on me twice for no reason. Took time off to be at home and now have to miss another day for the repairs simply be cause Sears could not get the first repair order right.


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Ticket Replies

SearsCares says: (9 years ago)
Dear Fjmotin,

We are sorry to read about the service you have recently experienced with Sears repair. It is our goal at Sears to provide our customers with the highest quality of service and this clearly has not been done for you. My name is David and I work for the Sears Cares Escalations Team and we are here for assistance. We can assure you the service you have received is unacceptable and we would appreciate the opportunity to assist you. At your convenience, please contact my office at Searscares@searshc.com so we can further discuss your concerns. Please provide a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, please include the screen name (Fjmotin) that was used to post here in your email so we can reference to your issue.

Thank you,

David V.
Senior Case Manager
Sears Cares

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