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Sears Support Ticket - all - Where is the rest half of my order

Sears Support Ticket - all

Where is the rest half of my order

Created By: lokesh20's Picture lokesh20 Last Reply: Bonnie003's Picture Bonnie003
Priority Level: [Emergency] Status: [Open]
Created: 8 months ago Last Updated: 7 months ago
Department: Home Services Support Replies: 1

Order No. 867714024 placed on March 5th and delivered 3 off 4 boxes on March 13th. It has been 2.5 weeks since sears is investigating what happened to the 4th box. While the 4th box was damaged in transit and sent back to the seller. Every 2 days I get an email that they are investigating on the issue and it will take 72 hours for them to resolve. But no luck so far. I have 3 big boxes lying in my house and I have no choice but to wait for them to complete their investigation. Almost seems like a case they should handover to FBI.
While I would love to cancel this order, the problem is that I bought sears coupons from my employer just for this order. I hate these guys for the way they have handled this order. Will never come back to Sears or Kmart. Probably a big reason why sears is shutting down, due to a poor customer service and no control over the marketplace sellers. Why do they allow these sellers on sears.com when they are unable to take the responsibility. Worst experience ever.


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