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Sears Support Ticket - brand new washer has never worked

Sears Support Ticket

brand new washer has never worked - Kenmore Front Loading Washer

Created By: ariles7's Picture ariles7 Last Reply: ariles7's Picture ariles7
Priority Level: [Emergency] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: N/A Replies: 0
Product: Kenmore Front Loading Washer

I bought a Kenmore HE 3t washer from my local Sears store on Monday, June15, 2009. We brought it home and the first time I attempted to use it it did not work. I called sears repair and a tech. told me to do hard reset. I did and that took care of that problem. Then when the washer got to the last 8 min. when it was supposed to spin my clothes it flashed F25. I called back and a repairman came out and decided that he thinks it is the tachometer in the motor and the whole motor needs replaced (on a brand new machine? go figure!). He says it will take 2 weeks to get the part and get it back to my residenc to repair my machine. I can not believe a $1000.00 machine has these problems! Any comments. I think I should receive a new washer even though this one was on clearance because of a cracked water inlet and was repaired at the local store before I brought it home and I just paid $449.00 for it.


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