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Sears Support Ticket - defective TV

Sears Support Ticket

defective TV

Created By: tobycoymote's Picture tobycoymote Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: Home Services Support Replies: 1

RCA refurbished 26" TV, sold by Sears online. Arrived 5/21/2013. Charged to my Sears charge account as a 50th birthday present for daughter. 8/3/13 when turned on the screen had the look of shattered glass, but glass was intact. I am still paying on a TV that has only had minimum use after 44 days. It is unacceptable that Sears shouldn't stand behind a product they sell. I paid 156.33 for a piece of junk that was languishing on a shelf somewhere. I would be satisfied if I was refunded the money on my charge and I would then buy another TV on my charge.
I have used my Sears charge a lot and I can change that if heed be.
My order # is: 493976201


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Ticket Replies

SearsCares says: (6 years ago)
Dear tobycoymote,

We are terribly sorry for the trouble with the purchase of your online television. We are more than happy to look into this further on your behalf to help with resolving as soon as possible. At your convenience, please send the following information – contact #, screen name (tobycoymote), phone # used at time of purchase to smadvisor@searshc.com and a case manager will be in touch to address. We look forward to hearing from you soon.

Thank you,
Misty H.
Social Media Moderator
Sears Social Media Support

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