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Sears Support Ticket - syracuse, New York - misrepresentation

Sears Support Ticket - syracuse, New York


Created By: PalazzoCaseLLC's Picture PalazzoCaseLLC Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: Home Services Support Replies: 1

Sears has violated numerous regulatory and statutory laws. This unethical company offers products for sale that are unavailable. After thousands of dollars spent for appliances consisting of purchasing 2 dishwashers, 2 stoves, 2 refrigerators, and 2 microwaves, Sears Holdings was unable to have these items available. These delays cost me thousands more in costs in loss of rents. After contacting what Sears calls "Executive Offices Department" ,you are now being led around by a play on words with no resolution. Please be advised that conducting business with Sears will be harmful finanacially. I now am in contact with a law firm and have told the corporate offices to take this consumer fraud complaint of Bait and Switch tactics, false advertising, and also unfair competitive advantage practices very seriously. This is irresponsible and have now began what I communicated to Sears: retain counsel and be compensated for damages caused by Sears and publish a complaint by any media outlet to create awareness regarding unethical and unlawful business practices After reading some others experiences, it is clear that it may not take much to tarnish this brand simply by providing accurate and valid statements of how business is conducted at Sears. More to come...


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SearsCares says: (7 years ago)
Dear PalazzoCaseLLC:
My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the problems you have encountered with availability of large appliances you ordered and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.
At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this (so we can help). In the email, please provide a contact phone number and the phone number the appliances were purchased under (if different than the contact phone number) as well as a case number from our Executive Office that you spoke to and we will call you directly. Also, in your email, please provide the screen name (PalazzoCaseLLC) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support

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