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Sears Support Ticket - new lawnmower are money back

Sears Support Ticket

new lawnmower are money back - zero turn lawnmower

Created By: coastie's Picture coastie Last Reply: SearsCares's Picture SearsCares
Priority Level: [Low] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: Home Services Support Replies: 1
Product: zero turn lawnmower

lawnmower that is always breaking down. having to wait two to three weeks for repairs confusion on number of parts that are to be sent. replace of three motors and all most ever part on lawnmower. $7000.00 sears has in a $2450.00 lawnmower . know one can make a decision on a refund. have been calm and tried it sears way i have had it painted lemons on it and will tell anyone that will listen not to buy sears lawnmower . even talked to several people who have had same trouble.


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Ticket Replies

SearsCares says: (8 years ago)
Dear coastie,

I'm terribly sorry for the all the trouble & inconvenience your mower has caused. When we service your appliances and equipment, it is our goal to exceed your expectations; we've obviously let you down. My name is Scott, and I'm with Sears Cares Escalations. I found your post here and wanted to reach out to offer help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the mower was purchased under and we will call you at your convenience. In addition, include your screen name (coastie) in the email so we can reference to your case.

Thank you,

Scott J.
Sears Cares

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