Sears Support Ticket - watchung, New Jersey

Dryer Not Delivered as promised

Created By:	Arkofsafety	Last Reply:	Arkofsafety
Priority Level:	[Emergency]	Status:	[Open]
Created:	9 years ago	Last Updated:	9 years ago
Department:	Home Services Support	Replies:	0

On May 11th our schedule delivery of dryer was never made. The carrier said they could not deliver to 2nd floor apt because they do not lift dryers. Then the delivery man because verbally abusive and instead of offering a solution, he told me to get another dryer. The delivery person made threatening hand gestures and displayed inappropriate tones in his speech. He was dismissive, argumentative and combative. He further stated he was the supervisor and the owner of the company. He then call his manager and the manager said the comp0any only delivers, but do not lift products. I told the driver to leave machine and we would get someone more qualified. My family have been customers of SEARS for over 30 years, The delivery person returned the dryer to the sears outlet store, never attempting to bring the dryer up the stairs. We did not get the dryer delivered. We then went to the store to speak with the manager. Edward an employee tried to help, but his hands were tied. but he set up for the carrier to bring the dryer on Tues May 12th at 9:00am No show, another day missed from, work.. The carrier told Brian the Sears manager they refused to bring the dryer. The dryer is paid for and is sitting in the store in Watchung. I asked Brian the sears manager. Was he going to get another company to deliver machine. He told me to call sears carrier and get them to do it. I told Brian it was not my responsibility to do Sears job, for a service we paid for. We till do not have a resolve. I then asked Brian the manager the contact email for

Sears, he told me he didnt know, he gave me a fake phone number

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